Delivery Information

When you place an order, you will receive an email notification from us confirming receipt. Your order will then be processed, and you will receive a further email notification that it has been dispatched, along with tracking information. The majority of our orders are dispatched within 48 hours. We will let you know by email if there is likely to be any delay in the processing of your order. Our carriers may send tracking updates of your order to your email address. If you would like mobile notifications, please include your phone number with your order.

All Secret Kink orders are dispatched in totally discreet packaging (see the image below) from the United Kingdom via a tracked and insured service. Orders are always in sturdy and well-secured cardboard boxes. They are tracked door-to-door for peace of mind, and a choice of shipping services is available at checkout. 

In the unlikely event that your order goes missing or is undelivered, you shall be refunded in full within 2 months of your purchase, once we process a compensation claim with the postal carrier or allow the shipment to return to us. This is extremely rare, as we use tracked shipping and often refund much earlier once we have established that the item will not arrive.