All Secret Kink orders are dispatched in totally discreet packaging from London, United Kingdom via a tracked and insured service. Orders are always in sturdy, and well secured cardboard boxes. They are tracked door to door for peace of mind, and a choice of shipping services are available at checkout.
In the unlikely event that your order goes missing or is undelivered you shall be refunded in full within 2 months of your purchase, once we process a compensation claim with the postal carrier or allow the shipment to make its way back to us. This is extremely rare as we use tracked shipping and we often refund much earlier once we have established the item will not be arriving with you.
When you make an order you will receive email notification from us that we have received your order. It will then be processed and you will receive a further email notification that your order has been dispatched along with details of how you can track your order. The majority of our orders are dispatched within 48 hours, however we will let you know by email if there is likely to be any delay to the processing of your order. Our carriers may send tracking updates of your order to your email address. If you would like mobile/cell notifications then please include your phone number with your order.
We cannot be held responsible for any item lost in transit to us so please keep own proof of posting. It is your responsibility to ensure the item is returned safely to us. Your order will be refunded in full if you have selected standard shipping.
All orders where a expedited shipping service (i.e. courier services such as UPS, Fedex, DHL or Royal Mail Special Delivery) was selected will be refunded minus this shipping charge.
Any item that is returned and has obvious signs of wear including smells will not be refunded. This is for hygiene reasons.